Queen City Professional Services Reviews From Business Owners
These client testimonials come from New York employers who hand their workers' comp audits and compliance notices to us, so their records are reviewed before anything reaches an auditor and they can stay focused on running the business.
What Western New York Owners Say About Working With Karen Catalano
Business owners, accountants and referral partners across Western New York, in Lancaster, Orchard Park, Cheektowaga and Amherst, rely on Karen Catalano and our Williamsville team for their workers' comp audits and compliance notices. Below, they describe in their own words what it is like to have that work handled from the first notice through completion. If you run a business in Buffalo, Erie County or anywhere in New York State, this is how we will work with you.
Queen City Professional Services Testimonials, in Our Clients' Words
These employer reviews cover workers' comp audit assistance, business insurance audits, a New York noncompliance notice and record keeping for a growing company.
Audits hosted in our office for a Lancaster small business
"Karen takes care of everything, she will even host the actual audit in her office."
- After 50 Inc., Lancaster, NY
"Our company is a small information print company with combined experience of over 60 years in the senior newspaper business.
Karen Catalano and her team at Queen City Professionals were referred to us by our accountant and I'm happy to say Karen has now been taking care of our Workers Compensation for the past 6 years. The part I appreciate the most is that Karen takes care of everything, she will even host the actual audit in her office. This not only allows me to focus on running my business it also gives me peace of mind knowing I have no estimate audits or enormous premium bills. As a small company knowing these costs are consistent allows us to stay within our budget.
I would highly recommend Karen and her team at Queen City Professionals to other business owners. They take the stress of Insurance Audits off your plate and give you the peace of mind knowing that everything is taken care of and they give you the critical time necessary to focus on running your business!"
See how our workers' comp audit assistance works, including audits hosted in our office, and how our small business audit help fits owners who run lean.
Quarterly comp audits for a construction trades staffing agency
"Quarterly Comp Audits take minutes, not hours."
– Mark S. Hayes, Construction Trades Staffing Inc., Orchard Park, NY
"You know that feeling…you are drowning in confusion and high unfair costs and you have no idea what's up?
I had that experience working with Comp Insurance…over-charges… wrong charges…confusing billing…threats of cancellation…cats & dogs…a mess! And if I don't get it straight it may cost me my business. As a Temp Agency for the Construction Trades you can imagine how much this affects my business. I was drowning…until a Life Preserver came along…that was Karen Catalano.
They still try…over-charges are the norm…but I have Karen to fight my battles and everything is in order. Quarterly Comp Audits take minutes, not hours. Karen has the entire audit period all buttoned up to the last dollar. Not the norm in my business. Karen also helps me in all other insurances and issues.
Do I recommend Karen Catalano?? Ya think!!!!!"
See how we support staffing agencies through their workers' comp audits, and how our audit dispute support helps when the charges on an audit do not add up.
A NYS workers' comp noncompliance notice, answered with documentation
"Karen reviewed the policies, past processes and responded to NYS on our behalf with some delicate facts and documentation."
– Owner and Partner, Richmond North and Associates, Amherst, NY
"As an owner and partner in Richmond North Associates I use Queen City Professional Services for all our insurance audit needs. I also highly recommend Karen and her team to our clients for several reasons, and below is just one example of why.
Karen Catalano saved one client over $21,000 in Workers Comp. penalties!
This client has 20+ years of payrolling in NYS when they received a Workers Comp Non Compliance Notice. The company had recently lost a partner and the other partners had no idea who was handling what or where to turn. I reached out to Karen for her help and expertise. Karen reviewed the policies, past processes and responded to NYS on our behalf with some delicate facts and documentation.
The NYS Workers Comp Board handled the process rather quickly and within six months the state reduced our penalty from $21,750 to $650!
It's hard to put into words the trust I have in Karen's professionalism and expertise but with results like this, it's very easy for me to highly recommend Karen and Queen City Professionals to my clients or anyone who has Workers Comp. needs."
Every notice and every penalty depends on the employer's own records and circumstances. Results differ from case to case, and a past outcome does not promise a similar result.
If a noncompliance notice has arrived, start with our
NYS workers' comp noncompliance help. If you already hold a penalty notice, see our
WCB penalty notice help.
Annual audits prepared before the auditor arrives, for a Cheektowaga employer
"Karen then prepped the audit and advised us if we would be entitled to a refund or if we would owe an additional premium."
– Greg Emminger, National Credit Works, LLC, Cheektowaga, NY
"Our company is based in NY with additional employees in multiple states. We needed a Workers Comp Carrier that was able to write in all states, and we needed them to have a competitive rate that would fit our budget for business expenses.
Initially we had no idea what a great find Karen Catalano with Queen City Professionals was. She quickly showed us just exactly how lucky we were to find a qualified Workers Comp Carrier with an extensive background and her personal touch made working together enjoyable.
Karen and her team at Queen City Professionals provided us with a cost savings insurance premium and also took care of our annual audits. Karen made it so easy to work with her, she assisted with all the appropriate documents needed to complete the audit which allowed us to focus on running our business. Karen then prepped the audit and advised us if we would be entitled to a refund or if we would owe an additional premium. Having the advance knowledge gave us the opportunity to be confident our business budget was on target.
I highly recommend to any business owner juggling many tasks, when it comes to handling your workers comp and business insurance audits, I trust mine to Karen Catalano of Queen City Professional Services Inc."
Read how our audit assistance covers workers' comp and business insurance audits, with your documents organized before the auditor reviews them.
Workers' comp record keeping set up as a company grew
– Prestige Impex Inc., Cumming, GA
"We were first introduced to Karen Catalano and her team at Queen City Professional Services in 2012 when we were marketing our company with colleagues in Buffalo.
We hired Karen to assist with our newly located South Carolina office due to the different state workers compensation regulations. As our company continued to grow and move to Georgia, we again relied upon Karen's expertise to help us understand yet another state workers compensation regulations. In addition to taking the time to explain the new regulations and help us set our record keeping up, Karen also provided us with a blueprint to move forward with so we have the peace of mind knowing we never have to worry about workers compensation issues.
Queen City Professional Services, has been a Workers Compensation resource that our company has relied on to navigate our compliance as we have grown our business and I would highly recommend them to friends, family and fellow business owners."
Learn more about our workers' comp compliance consulting for New York employers setting up their records and reviewing their obligations.
Your Audit, Handled From First Notice Through Completion
We work with employers in Williamsville, Buffalo, Erie County and across Western New York, and we support audits and compliance notices throughout New York State. When you bring your audit or notice to us, you get:
Guidance from Karen Catalano, who has worked in insurance since 1998 across personal lines, underwriting and commercial insurance.
One consistent point of contact from the first notice through completion.
Records reviewed and premiums calculated before anything is submitted.
Audits handled online, on paper or in person, including in our office at 1323 N Forest Rd, Williamsville, NY 14221.
Email us the audit notice or WCB letter you received, and we will review it with you and walk through your next steps.