About Queen City Professional Services
Proudly supporting businesses across Western New York with practical guidance built on real insurance experience.
Built Around Real Insurance Audit Experience
Businesses dealing with workers' comp audits or compliance issues often find that general advice doesn't match how audits actually work. Many owners are left trying to interpret carrier requests, classifications, and payroll details without clear direction or a reliable process. Queen City Professional Services was built to bridge that gap, offering support grounded in an insurance background with a focus on audit and compliance realities in New York. The result is a more structured, predictable experience where you understand what's happening and what to do next.
Our mission is to help business owners move through audits and compliance challenges with clarity, confidence, and a clear plan forward.
Meet Karen Catalano
Lifting Up Neighbors since 1998
Karen M. Catalano is a Western New York–based professional known for her strong commitment to family, community, and long-standing relationships. With deep
roots in the Angola and Buffalo region, she has built both personal and professional networks grounded in integrity, reliability, and service.
As the Owner of Queen City Professional Services, Karen has dedicated her career to helping businesses navigate the complexities of insurance with clarity, confidence,
and a deeper understanding of their coverage.
Since entering the insurance industry in 1998, Karen has worked her way through personal lines, underwriting, and commercial insurance. Through that experience, she identified a consistent gap—business owners often lack the guidance needed when policies reach the audit stage. Recognizing this need, she built her company to provide hands-on audit assistance, organization, and education, ensuring clients are not only compliant but fully informed.
Karen is widely recognized for her dedication to supporting those around her, maintaining meaningful connections, and contributing to the stability and growth of her community. Her role within a large, multi-generational family reflects her values of leadership, resilience, and care.
Her passion extends far beyond her business. For over twenty years, she has been actively involved in the insurance industry, supporting local and state boards, as well as national and regional Project InVEST initiatives. She has also worked closely with local nonprofits, contributing to missions that support individuals and families in need through access to food, clothing, household essentials, and employment opportunities.
She has served on multiple advisory boards across Western New York, helping to introduce the next generation to career opportunities within the insurance industry.
Karen believes that education doesn’t just support success—it creates it, shaping confident decision-makers and empowering the next generation of entrepreneurial business owners.
What You Can Expect From Us Every Day
01
Insurance-Driven Perspective
You're not left guessing how auditors think or what carriers expect; guidance is shaped by real insurance processes so your decisions align with how audits are actually reviewed.
02
Clear, Actionable Steps
Instead of broad recommendations, you get specific direction tied to your records so you know what to fix, what to submit, and what comes next.
03
One Point of Contact
Explaining your situation multiple times can slow everything down; having a single, consistent point of contact keeps your audit moving forward without confusion.
04
Built for Deadlines
Audit timelines and compliance notices don't leave much room for delay; structured workflows help you stay on track and avoid unnecessary setbacks.
Rooted in the Western New York Business Community
Queen City Professional Services is based in Williamsville, serving businesses throughout the Buffalo and Niagara region as well as across New York State. Many local companies face similar challenges with audit documentation, subcontractor reporting, and classification clarity, especially in industries like construction and staffing. Support is designed to work both locally and remotely, so whether your audit is handled online or in person, you have a consistent process to follow. Businesses in Williamsville, Buffalo, and surrounding areas rely on guidance that reflects real regional conditions and New York compliance expectations.
Stop Guessing and Get Clear Direction for Your Next Step
If you're dealing with an audit, notice, or compliance issue, having clear direction can make the process feel manageable again. Queen City Professional Services helps you understand your records, your position, and what actions will move things forward without unnecessary delays. Let's talk through your situation and map out the next step together.
